Southwest Airlines Terms and Conditions
A Southwest® gift card is redeemable at Southwest.com, 1-800-I-FLY-SWA, or at a Southwest Airlines ticket counter for air travel and other qualifying products and services. A complete set of terms and conditions is available at Southwest.com/giftcard. Gift card is nonrefundable and not redeemable for cash or credit except where required by law. Gift card is not replaceable if lost, stolen or destroyed. Protect the card like cash. For reservations for travel taking place on or after May 9, 2017, a Southwest gift card is not valid for the purchase of Southwest Airlines Vacation Packages, cargo, hotel, rental car, Southwest Airlines merchandise, Southwest Airlines group tickets, EarlyBird Check-In, oversized and excess baggage fees, upgraded boarding at the airport, Pet Fare, unaccompanied minor service charge, additional Southwest gift cards, or inflight purchases. Sales tax, security fees, and passenger facilities charges may be paid for with a Southwest gift card.For balance check, call 1-866-393-2081. Activation or use of Southwest® gift card constitutes acceptance of all terms and conditions on Southwest.com.